These terms and conditions apply each time you purchase any products or services with us.
The following words used throughout the terms below will have the following meaning:
Address: The address you provide that is on the order confirmation.
Product: The Product that has been sold to you as set out in the order confirmation
Order: Your order for the Products as laid out in writing or verbally communicated.
Terms of Service: the additional terms and conditions that apply to some of our Services that will be agreed prior to a service beginning.
We/Our/Us: Fuelsource Ltd (Company Number 13120123) You/Your: the person that places an Order. When We use the words “writing” or “written” in these terms and conditions, this will include email.
We may revise these terms and conditions from time to time and the latest versions will appear on our website at www.fuelsource.co.uk, Notice will not always be provided of changes to these terms and conditions, as you have an opportunity to review these terms and conditions before each order is placed.
When you place an order, then that is an offer, from you and we may choose whether to accept it. If we are unable to supply you with the products and/or services, we will inform you of this and we will not process the order. Some orders may be affected by an event that is beyond our control and may lead to some orders being delivered beyond the estimated delivery date. Delivery is completed once the product passes through the inlet of your tank from the delivery vehicle. Fuel volumes will be recorded on site and a POD (Proof of delivery) will be given to the recipient. Further copies can be requested from us at Info@fuelsource.co.uk or from your account manager.
If you believe the volumes stated are incorrect you must communicate this with us as soon as is practically possible. If no one is available at your address to take delivery, we will deliver product where it is reasonably practicable to do so.
You agree that we shall be entitled to access your address for this purpose. If we are not able to deliver a single order on one delivery this will be carried out in instalments. No additional delivery costs will be charged, and each instalment will be subject to our general terms. If we are late or the product is not as specified this does not entitle you to cancel other instalments. You must ensure there is safe and appropriate access and egress for the delivery vehicles to reach the tank (the delivery vehicles are larger and heavier than regular cars).
You can find out the dimensions of the delivering vehicle for each order (Delivery vehicles may differ for every order) by emailing info@fuelsource.co.uk or by speaking to your account manager. You must tell us of any issues relating to the safety or suitability of the tank or access/approaches to it before you place an order with Fuelsource Ltd.
You must act sensibly and with caution as the products may be hazardous if handled incorrectly (Most of our products are highly flammable) Do not climb onto any vehicle that is used to deliver the fuels and to make no attempt to assist our driver with the physical delivery of product unless explicit permission is given. You must ensure that enough space is available within the receiving tank to fully accommodate the load.
We will not be able to attempt delivery unless it is safe to do so. If the full amount of product ordered is unable to be delivered due to your actions or failure, we reserve the right to apply a failed delivery charge to cover any costs that result from attempting to deliver the product. The goods remain property of the seller until full payment of the purchase price is made.
The purchaser shall be authorised to process and re-sell the goods in the context of his ordinary course of business. In this event, the purchaser hereby assigns (with regard to the goods still owned by the seller for lack of payment) the receivables or rights resulting therefrom to the seller and to the extent that any such assignment is ineffective, the purchaser shall hold such receivables or rights resulting therefrom on trust for the seller. In case payments are late for more than one payment obligation, all claims against the purchaser shall fall due immediately. Purchase terms of our customers apply only to the extent that they do not contradict our terms of payment and delivery.
We are entitled to assign the claims arising from our business relationship.
Dates for the supply of services are estimates. We will make our best efforts to ensure services are completed on time. However, this is not guaranteed as there may be delays or hold ups due to events beyond our reasonable control.
If we have agreed to carry out a fuel management service, we will use telematics and/or estimate when you require product and arrange a delivery of product for you. We will use our best efforts to ensure you do not run out of product however we cannot guarantee that this will not happen, especially in times of increased usage or variations in weather.
If you are concerned you are going to run out of product you should check the levels in your tank and contact us as soon as possible. We may supply a remote telemetry device to assist us to manage your fuel, this remains the property of Fuelsource Ltd and must be returned at the end of any management service. If any property supplied by us is tampered with, damaged, lost or unable to be returned within 30 days of cancelling the service, we will reserve the right to charge for the repair or replacement of such property.
In the unlikely event that there is a problem with the services or product, please contact us and let us know as soon as it is practically possible. Please give us a reasonable timeframe and opportunity to investigate and the opportunity to repair or fix the problem as soon as reasonably possible.
Any price quoted is valid only for the same day. We can withdraw or change this price at any time. If we accept an order (verbally or in writing) or despatch the product or start the services, then a contract has come in to place and the terms and conditions are binding on you and us. Unless otherwise set out in our terms with you, you must make payment in advance by debit or credit card or bank transfer at the time of placing your order. You may ask to change an order at any time before we dispatch the products or start the services. However, this is without guarantee and we will use our best efforts accommodate your requested change.
The price of the products or services will be the price notified to you (either verbally or in writing) at the time we confirm your order. If no price is notified to you at that time, then the price will be set out in our invoice (This will generally be the case if a fuel management service is provided) Our quoted prices exclude VAT, and the full amount of tax will be added in accordance with UK government tax laws.
The full amount of VAT will be visible on our booking confirmations and invoices. If you fail to make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 5% a year above the base lending rate of the Bank of England. The interest will be calculated daily from the due date of payment and interest must be paid with any overdue amount.
If you choose to dispute an invoice in good faith and contact us to let us as soon as possible after receiving an invoice that you dispute it, we will not charge interest as set out above until investigated.
If we choose to proceed with debt recovery or any other legal action to recover debt from you, we will add on the costs of these actions and add them to any debt already owed. Fuelsource Ltd.’s decision will be final on any disputed invoices.
We cannot be held liable or responsible for any failure or delay under these terms and conditions that is caused by an event outside of our reasonable control.
If we cannot perform our commitments under these terms and conditions due to an event outside of our reasonable control, we will contact you as soon as reasonably possible and our obligations under these terms and conditions will be suspended for as long as the event continues. After the event is over a new product or service delivery date will be provided. You may cancel the contract with us if the event outside of our reasonable control continues for longer than 14 days.
You may cancel an order for one of the below reasons:
Subject to any additional terms set out with you, once we have received instruction and have begun to provide services to you, we require no less than 30 days’ notice to cancel the contract for services. this must be made in writing to us.
Subject to any additional terms set out with you, any payment made in advance for our services or products that have not currently been dispatched or delivered will be refunded.
We may have to cancel an order before the start date before any products or services have been delivered. This could be due to an event outside of our reasonable control or the unavailability of product, materials, or personnel. We will make our best effort to contact you as soon as reasonably possible. In this situation you will be refunded for products and services you have paid for but have not been delivered.
Once a service contract has begun, we may cancel the contract for services at any time and for any reason(s) by providing no less than 30 days’ notice in writing. Any advance payments made for products and services not received will be refunded to you.
We reserve the right to cancel or suspend an order or contract at any time with immediate effect by providing written notice if: You have failed to pay us for any invoices past their due date. If you have been unable to provide us with clear and safe access and egress to the delivery address and fuel tank (if the vehicle has attempted delivery a failed delivery charge will be applied, this charge will be dependent on our costs that we incur)
If you breach the contract in any other physical way, and you do not correct the breach of the contract within 14 days of us asking you to do so in writing. If we do suspend an order or contract, then you do not have to pay for any products or services that have been undelivered.
However, you must pay any invoices that we have already sent to you.
Our Terms and conditions are subject to change at any time and the most up to date terms and conditions can be found on our website. The contract is governed by English law
